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Casino Market Emerging Trends, Consumer Behavior, and Future Outlook

The Casino Competitive Landscape is a high-stakes and capital-intensive arena, characterized by a relatively small number of large, publicly-traded companies that operate on a global or major regional scale. The basis of competition in this industry is multifaceted, but it primarily revolves around the quality and scale of the physical assets, the power of the brand and loyalty program, and the expertise in operating a highly complex and regulated business. At the very top of the landscape are the global integrated resort giants, such as Las Vegas Sands, MGM Resorts International, Wynn Resorts, and Caesars Entertainment. Their competitive advantage is their ownership and operation of iconic, must-visit properties in the world's premier gaming destinations. They compete by investing billions of dollars to create spectacular resorts with a vast array of gaming and non-gaming amenities, and by cultivating powerful global brands that are synonymous with luxury and entertainment.
A key battleground in the competitive landscape is the fight for customer loyalty. The major operators have invested heavily in creating sophisticated, data-driven loyalty programs, such as Caesars Rewards and MGM Rewards. These programs are a powerful competitive weapon. They track every dollar a customer spends across the entire resort—on gaming, hotel rooms, dining, and entertainment—and reward them with a tiered system of benefits, such as free play, complimentary rooms, and exclusive access to events. The basis of their competition is to create the most compelling and valuable loyalty proposition to encourage repeat visitation and to capture the largest "share of wallet" from their customers. These programs create a powerful "sticky" effect, making it less likely for a loyal customer to visit a competitor's property, and the vast databases of customer information they generate are a major competitive advantage for targeted marketing.
The competitive landscape is also defined by the intense competition for a limited number of new gaming licenses. Because the industry is so tightly regulated, the ultimate prize is the right to build and operate a new casino in a lucrative, untapped market. When a new jurisdiction, such as Japan or New York City, decides to issue a new license, it sets off a fierce and incredibly expensive competition between all the major global operators. The basis of this competition is not just about who can promise the most spectacular resort, but also about who can demonstrate the best track record of being a good corporate citizen, who can promise the most jobs and tax revenue, and who has the strongest political connections. The ability to successfully navigate this highly political and competitive licensing process is a key differentiator and a defining characteristic of the industry's most successful players. The competitive landscape is, therefore, a unique blend of hospitality marketing, data-driven customer loyalty, and high-stakes political maneuvering.
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