The insurance industry is at a pivotal point. With technology transforming nearly every aspect of life, the benefits of digital insurance are increasingly undeniable. Yet, in an era of automation and AI, insurers still face a challenge: how to blend digital efficiency with the personal touch of traditional services. The solution? A hybrid model that incorporates the best of both...
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Walk into any coffee shop today and you’ll likely see someone comparing insurance quotes on their phone. A few clicks, a couple of taps—and boom, a policy is in progress. But when that same person needs to file a claim after a storm damages their home, they might want something different: a real person who can guide them through a stressful situation.This tension is at the heart of...
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